Enuncia Terms of Use

Welcome to Enuncia!

Please read the following agreement carefully, to protect and guarantee your rights.

When you access and use (or continue to use) this Enuncia website (“Enuncia,” “Platform,” or “We”), or enroll as a member (“Student Member(s),” “Student(s),” or “You”) of the Platform, you shall be deemed to have agreed to be bound by the terms and conditions set forth under this Enuncia User Service Agreement (“Service Agreement”, or “Agreement”) and any other agreement, policy, guidelines that are listed below or referred to herein (collectively referred to as “Terms of Service”). If you disagree with the Terms of Service, please stop accessing this Platform immediately.

Service Contents and Items
1. Enuncia is an online language teaching platform. The Service aims to provide each Student Member with learning needs to, by way of the Internet, search, and screen, and conclude an agreement with a tutor (the “Tutor Members” or each “Tutor Member”; Tutor Member and Student Members are collectively referred to as “Members”) who meets his/her learning expectation (“Teaching Service Agreement”). The services provided by this Platform include but are not limited to, online education services, online content, video streaming services, sales of e-books, employment support, tuition fee collection, and payment, teaching evaluation, and other services as updated by this Platform from time to time.
2. Based on the above, you understand and agree that the Teaching Service Agreement is to be entered into between a Student Member and a Tutor Member and that Enuncia is neither a party to the Teaching Service Agreement with the Student Member nor the Tutor Member. Enuncia can neither control a Student’s selection of a Tutor nor the teaching materials and timetables of a Tutor. Enuncia cannot guarantee that any specific Tutor Member continue providing his/her education services through this Platform. Enuncia will assist in clarifying and facilitating the process should any dispute occur between Student Members and Tutor Members. You understand and agree that Enuncia shall not be liable for any conduct of any of its Members and that Members are not employees or agents of Enuncia. Members shall not act on behalf of this Platform without its written consent.
The Scope and Amendment of the Agreement
1. The Terms of Service include this Service Agreement, Tutor Guidelines, Privacy Policy, and other guidelines and policies published by the Platform from time to time. In addition, the Term of Service also includes or covers any information or announcements as published on the Platform, announcements available on the websites of third parties that are affiliated with this Platform (e.g., the blog of this Platform), or policies concerning membership rules, code of conduct of users, Q&A, marketing and rewarding policies, etc., as disclosed on any other platforms as authorized by this Platform (e.g., business page of Facebook, Instagram, or other social media).
2. Enuncia reserves the right to update, amend, and supplement this Agreement to maintain this Platform from time to time. Each such update, amendment, or supplement shall form part of this Agreement. In case there is any amendment or update or supplement to this Agreement, the Platform will make update announcements on its website or applications, or otherwise notify you. Should you continue browsing or using this Platform, you agree to be bound by the terms and conditions as updated; otherwise you shall stop accessing the Platform and may contact us for further assistance.
Membership Types and Eligibility
1. This Platform is only available to individuals who are over the age of 18 and have the legal capacity to conclude binding contracts unless the applicable laws state otherwise. If you are under the age of 18 or do not have the legal capacity to sign a contract on your own, as per the applicable laws, you shall obtain consent from your legal guardians. The Platform has the right to reject your access to this Platform, should you not meet the aforementioned eligibility requirement.
2. The term Student Members refers to those who use this Platform, complete the enrolment process on the Platform, and search, select, and purchase courses to conclude the Teaching Service Agreement, and, where applicable, provide feedback. The term “Tutor Members” refers to those who advertise their education and teaching experience in the form of words, pictures, photos, and videos through this Platform and conclude the Teaching Service Agreement with Student Members. By becoming a Tutor Member, you agree to be subject to the terms and conditions set forth under the Tutor Guidelines.
3. This Platform reserves the right to decide whether to conclude the Service Agreement with Members or (a) particular Member(s).
Courses Purchase and Tuition Fee Payment
1. Student Members shall pay the tuition fee according to the number of classes, price, and packages that are indicated on the checkout page and pay the tuition fee according to the method of payment of their choice.
2. The Teaching Service Agreement shall take effect at the time that Student Members make the payment according to each Order.
3. Student members agree that the course fee on this platform includes the platform service fee (10%) charged to students. The platform reserves the right to modify courses, prices, packages, etc., as displayed on the platform’s checkout page; however, such changes will not affect orders placed before the announcement of the changes.
4. Tutor members agree that this platform charges a platform service fee. The platform reserves the right to change courses, prices, and packages on the platform’s checkout page; however, such changes will not affect orders placed before the announcement of the changes.
5. You agree that the Platform reserves the right to request you to make payment or cancel an Order if the Platform does not receive the payment or there are shortfalls due to incorrect bank transfer or other causes; the same applies to cases where the Tutor Members display an incorrect price. The Platform will refund any unused tuition fees to you as soon as it clarifies the issues. When the refund process is completed, the Order becomes invalid.
6. You understand and agree that each Order has its own expiration date. The expiry period of the Order depends on the package you have purchased. You agree to abide by the expiry period and extension policies as published on the Platform.
7. You may pay the Order in such currency as may be accepted by the Platform of your choice. The credit card payment will be charged in USD in principle. Nevertheless, as the Platform may accept different third-party payment service providers in different countries adopting different exchange rates, you agree that you shall pay and bear any exchange differences or surcharges arising out of the payment processes payable to the banks, the credit card issuing institutions, etc.

Refund Policy
1. In the event of a refund, the total amount of the refund will be calculated based on the tuition fee per class multiplied by the number of unused classes, less the surcharge, currency conversion rate chargebacks, and discounts, as determined according to the Teaching Service Agreement and made to the account.
  1. The Order shall be deemed invalid as soon as Enuncia completes the refund process. Student Members shall have no rights to request the Platform or Tutor Members to fulfill the teaching obligations.
  2. You acknowledge and agree there are certain procedures for the refund process. Enuncia will complete the refund within 30 weekdays upon receiving your confirmation.

Terms and Conditions of Use

You agree to abide by the following user policy. If you disagree with any of the terms and conditions set forth below, please stop accessing the Platform immediately.

1. The Member account(s) as provided by the Platform is(are) solely for your personal use. You shall not sign up for, or use, more than one account, or otherwise make your account available to a third party either for a fee or free of charge.
2. You shall keep your account properly and secure the account. In case of any mistake or identity fraud, you shall notify the Platform as soon as practicable by endeavoring to provide relevant information for the Platform to investigate.
3. You shall ensure the accuracy and completeness of personal information provided to us for registration purposes and shall keep it updated, as per the request of the Platform.
4. You shall review all the notifications made available by the Platform. You shall review all the announcements of the Platform concerning the service process and policies of the websites on a periodical basis; you shall access the Platform on a periodical basis.
5. You shall be responsible for any electronic device, equipment, or Internet access used for receiving or delivering courses through the Platform and shall ensure their availability. If you are unable to attend due to any technical errors or glitches that are not attributable to the Platform, the Platform shall bear no costs and/or losses incurred; you shall have no right to request a refund of the tuition fee for such classes.
6. You shall not, by way of bots or other means, change, delete, or destroy, the data or equipment of the Platform. You shall not utilize loopholes (if any) embedded in the design of the Platform, bypass the security measures to change, delete, or collect the data on the Platform, or use techniques that may otherwise affect the operation of the Platform.
7. You agree to abide by the Platform’s policy for reservation, canceling, or rescheduling the classes. You shall cancel or reschedule a class at least 12 hours before the class starts. If you cancel or reschedule a class within 12 hours, the Tutor Member shall have the right to decide whether to refund the class to you or reschedule another lesson. If there are any disputes, please contact Enuncia’s customer services within 3 business days from the disputed class (i.e., if the class is booked on Dec.5, please contact Enuncia no later than Dec.7, 23:59.). If you fail to raise the dispute in time, you may not obtain any refunds or reschedule any class.
8. You shall not abuse any coupons, cause yourself or others to receive unlawful benefits, or otherwise use the marketing and rewarding policies not explicitly permitted by the Platform.
9. In case of disputes arising from the payment or refund, you shall endeavor to cooperate with the Platform by providing relevant information for investigation and cooperate with banks, financial institutions, or other relevant authorities to complete the investigation process.
10. You shall not solicit or entice away any Student Members or Tutor Members, encourage them to leave or cease to use the Platform, or try to do so.
11. You may not encourage, entice, or use any other means to take other Student Members or Tutor Members out of this Platform or ask Tutor Members to receive payment without using the Platform.
12. You shall maintain the function and operation of the teaching evaluation. In no way you shall use bots or other means to affect the evaluation of Tutor Members or affect others’ assessment of a specific Tutor Member by way of benefits, threats, intimidation, or other means.
13. You shall not use the Platform for false or illegal transactions.
14. You shall not infringe upon the rights of the Platform or its Members, including the infringement of others’ copyrights, trademarks, patents, trade secrets, and other intellectual property rights.
15. You shall not upload information publicly via the Platform, send private messages, make comments, or do such acts during classes that involve indecency, obscenity, defamation, inaccuracy, abusiveness, unlawfulness, or otherwise that can make others uncomfortable. You shall not harass, or send messages irrelevant to the courses to other Members.
16. You shall not, by words or conduct, harass, hurt, threaten, or stalk other Members of the Platform.
17. You shall not discriminate against Members of the Platform, by words or conduct, based on race, social class, language, ideology, religion, political opinion, ancestral home, place of birth, gender, sexual orientation, age, marriage, appearance, facial features, physical and mental disabilities, horoscope, blood type, etc.
18. You shall not promote for-profit or not-for-profit advertisements through the Platform for yourself or on behalf of others without the written consent of the Platform.
19. You shall be bound by the terms and conditions set forth under the Service Agreement of the Platform as per the principle of good faith shall abide by the local laws and regulations as applicable in your jurisdiction and shall not engage in any misconduct that may harm the Platform, Members, or third parties.

　　　　7. Data Ownership and Safe Use Policy

1. Ownership of this platform: The Platform, all creations, trademarks, patents, or other intellectual property rights belong to the Platform or a third party so authorized. Unless otherwise specified under the Service Agreement, the Platform does not grant you any express or implied rights.
2. Member Ownership: Subject to the preceding article, the copyright and data (“Student Member Content”) in connection with what you have created, uploaded, stored, and published on the Platform shall belong to you. You agree and undertake that you have the proprietary rights of Student Member Content and do not infringe the rights of any third party. In cases where you notice any infringement, please contact us immediately and provide relevant evidence.
3. Student Member Content Authorization: You hereby grant irrevocable authorization to the Platform to use Student Member Content, free of charge, on a permanent, non-exclusive, and transferable basis. You agree that the Platform can use the Student Member Content in manners including, but not limited to the following: viewing, reproducing, modifying, issuing, distributing, public presentation, public broadcasting, public release, public performance, and public transmission, on a paid basis or free of charge, to maintain, upgrade or amend the function of this Platform, or promote, or market this Platform.
4. Privacy expectation: You understand and agree that the Platform is a public forum with a variety of users. All information you upload, store, and publish is not confidential, which information includes, but is not limited to, your comment made on the Platform, the recording of your tutorial, the communications between you and the Platform or other Members through the Platform. Please pay attention to your privacy and data protection.
5. Security control mechanism
  1. You understand and agree that, for the Platform to maintain the operation and safety, the Platform may store and access all the activities of Members, including, but not limited to, your personal information disclosed by you on the Platform, comments on the courses, the record of your class attendance, the recording of your tutorials, the communications between you and the Platform, and the communications between you and other Members through the Platform, be they in the form of words, photos, or audio-video materials. You understand and agree that the Platform may use the aforementioned materials for dispute resolution and may utilize them for data analytics and optimization of the Platform to provide you with better services. For more information on the collection, processing or use of personal data, please refer to the Platform’s Privacy Policy.
  2. You may request this Platform to remove the information that you have uploaded, stored, or published on the Platform. However, such a request may render you no longer able to access this Platform.
  3. You understand and agree that where your Student Member Content involves copyright infringement dispute or affects other Members’ rights to use the Platform, the Platform shall, at its discretion, suspend or remove what you have uploaded, stored, and published on the Platform; the Platform may, at its discretion, suspend or terminate your rights, in whole or in part, to access or use this Platform. If any of the above-mentioned circumstances are attributable to you, you are not entitled to claim any damages arising from the suspension or removal of what you have uploaded, stored, or published, or the termination of your access the Platform.

　　　　　8. Dispute Resolution

1. Principles of Dispute Resolution: The services provided by the Platform are designed to match Student Members and Tutor Members and facilitate them to conclude a Teaching Service Agreement. As a general rule, the Platform will not interfere with disputes between Student Members and Tutor Members under the Teaching Service Agreement.
2. In cases where the Student Member and the Tutor Member both agree to terminate the Teaching Service Agreement, the Platform may assist in making a refund to the account of that Student Member, as per Article 5 of this Service Agreement.
3. Lodging Complaints: Any complaints in connection with the refund under the Teaching Service Agreement may, in an exceptional case, be lodged in writing, by either the Student Member or the Tutor Member, to the Platform, which will be subject to the dispute resolution process specified by the Platform. However, the complaint shall be lodged within 3 business days following the dispute; the Platform has the right to reject to address it in case it fails to meet the requirements or the prescribed timeframe.
4. Deliberation of Dispute Resolution: Both parties shall provide relevant evidence to support the facts needed for dispute resolution purposes. The deliberation of the dispute resolution shall be done in writing; the Platform may, however, invite both parties to a designated venue for oral presentation, if the circumstances so justify.
5. Handling of the Dispute Resolution: The Platform may, having regard to all evidence, determine whether the Teaching Service Agreement shall be performed. If either party to the dispute has a valid reason to terminate the Teaching Service Agreement, the Platform may make proper adjustment to the disputed Order, or make the refund to the account for any unused tutorials. If the facts are not clear enough for the Platform to make decisions, the Platform may, depending on the case, make a refund to the Student Member in cash, and negotiate with the Tutor Member concerning compensation.

　　　　　9. The Legal Effects of Breach of this Service Agreement

1. Where the Student Member violates the Service Agreement, the Platform may adopt measures, which include but are not limited to:
  1. Removing any such content from the Platform or any other platforms under the control of Enuncia as and when we consider appropriate and necessary;
  2. Suspending the account of that Student Member who violates the terms and conditions hereunder (e.g., suspending the Student Member’s right to attend classes);/li>
  3. Terminating the account of the violating Member.
2. If the Student Member violates this Service Agreement, Enuncia may adopt all or part of the measures listed in Article 9.1 at the Platform’s sole discretion.
3. In cases where a Student Member account is suspended or terminated, he/she cannot access the Platform either temporarily or permanently. The Platform reserves the right to suspend or terminate any Student Member’s account without prior notice. If the membership is terminated, the Member may no longer access, change, or delete the information stored or uploaded onto the Platform.
4. In cases where a Student Member breaches this Service Agreement, which results in the termination of this Service Agreement, Enuncia may elect to refund by cash, to terminate the services provided by the Platform to that Student Member. In the aforesaid situation, the Platform may deduct the liquidated damages and penalties and then refund the Student Member. For the avoidance of doubt, the liquidated damages and penalties shall be 20% of each Order.
5. If the Student Member attempts to evade the payment of tuition fees or cause others to do so, the Student Member shall pay the fees due to the Platform in full.

　　　　　10. Liability and Exclusion

1. The Student Members and the Tutor Members shall be responsible for the authenticity and accuracy of the information provided by Student Members or Tutor Members to complete the employment on the sign-up page, and responsible for whether such information is compliant with the applicable laws.
2. Tutor Members shall be responsible for the description and guarantee to their teaching experience, work experience, teaching effectiveness, and all other teaching quality-related matters, and responsible for whether such information is compliant with the applicable laws.
3. Tutor Members shall be responsible for seeing that the teaching methods, contents, teaching materials, and their quality are compliant with the applicable laws.
4. The Platform provides no guarantee for the authenticity, safety, and accuracy of the content, advertisement, or other information owned by third parties other than the Platform for business operation, and whether such information is compliant with the applicable laws.
5. The Platform provides no guarantee in the case of the suspension or interruption of the services that arise from the fault of a third-party supplier.
6. The Platform provides no guarantee in the case of the suspension or interruption of services as a result of force majeure such as war, major fire, flood, typhoon, earthquake, or outbreak of contagious diseases.

　　　　　11. Termination of the Service agreement

1. The student Member may terminate the Service Agreement with the Platform at any time. However, Orders and Teaching Service Agreements that existed before the termination shall not be affected.
2. The Platform is still obliged to assist Members in performing their obligations already incurred under the Teaching Service Agreement before the termination of the Service Agreement.
3. Student Members and Tutor Members shall continue to perform their obligations already incurred under the Teaching Service Agreement before the Service Agreement is either terminated by Student Members or Tutor Member, or both. The Platform may, insofar as it performs its obligations under the Service Agreement, continue to charge Student Members services fees and surcharge in connection with the use of the Platform.
4. The Teaching Service Agreement becomes legally binding when a Student Member selects a Tutor Member and course package and completes the payment of tuition fees. To perform the obligations under the Teaching Service Agreement already incurred before the termination of the Service Agreement, the Platform may, at its discretion, enable Student Members to access, in whole or in part, various functions featured on the website and maintain the information published or posted by Student Members within a certain period following the termination of the Service Agreement. The Platform shall have the right to keep and use the teaching evaluation, records of communications, and tutorial recordings that were made available before the termination of the Service Agreement.
5. This Article, the terms and conditions under Articles 5, 8, and 9, and Article 12 shall survive after the termination of the Service Agreement.

　　　　　12. Liability for damages and ceiling

In cases where Members suffer any damages that can be attributable to the Platform, the Platform shall be liable for such damages up to the total amount of the Order. Provided that, however, the loss of expected benefit arising from the execution of the Teaching Service Agreement shall be excluded from the damages herein referred to. In cases where damages occur in connection with multiple Orders, the liability shall be determined as per the most recent Order.

　　　　　13. Miscellaneous

1. This Platform is operated and powered by Enuncia Co., Ltd., a Japanese company with its registered address at 521 Okuohono, Omiya-cho, Kyotango City, Kyoto, Japan.
2. The Terms of Service constitute the entire agreement between you and the Platform in connection with the use of the Platform.
3. In cases where the Platform has not exercised any of the rights under the Service Agreement, it shall not be deemed as the Platform having waived such rights. In cases where some of the terms and conditions under the Service Agreement are declared void or unenforceable through court judgments, the remainder shall stay in effect and enforceable.
4. You agree that the email used by you to sign up on this Platform shall be considered as how you communicate with the Platform.
5. For any inquiries about the Service Agreement, please contact the customer services of the Platform. The Platform may reject handle inquiries if such inquiries fail to meet the formality requirement.
6. The Service Agreement and the Terms of Service shall be governed by the laws of Japan. Kyoto District Court shall be the court of exclusive jurisdiction by agreement in the first instance over all disputes arising out of or related to this Contract.

Revised April 1, 2024.

Enuncia Co., Ltd.

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