FAQ

A. Trial lessons are $5 for all teachers.

　Regular lesson prices vary from teacher to teacher, so please check each teacher's profile.

A. If you purchase a package of 5 or more lessons, you will automatically receive a discount from 5% up to 25%.

A. You can choose to pay by Stripe (credit card) or PayPal.

A. All lesson bookings must be paid for in advance, regardless of whether it is a trial lesson or a regular lesson.

A. Lessons can be booked up to 24 hours in advance for both trial and regular lessons.

A. Cancellations and rescheduling can be made up to 12 hours before the lesson starts.

A. You can cancel or reschedule your booking from the customer panel.

A. Trial lessons are for 25 minutes and regular lessons are for 50 minutes.

A. You can book up to one trial lesson per tutor.

A. Lessons can be booked up to 21 days in advance and up to 5 lessons at once.

A. They will be conducted via Zoom.

A. The Zoom link for each lesson can be found in the email notification when the booking is confirmed. You can also find it in the customer panel.

A. Each course has an expiry date, depending on the package.

A. Please note that there is an expiry date for each course.
    No refunds or cancellations can be made after the lesson has expired.

A. If you fail to show up within 15 minutes of the start of the lesson, it will be deemed as an absence and no refund or replacement lesson will be given.

A. Yes, it is subscription-based and the fee is ¥550 per month.

A. We accept various credit cards via Stripe for payment.

A. Please pay in advance when you register. You can use the paid content from the date of registration.

A. You will be billed automatically every month.

　 The first month is free, so you will receive your first debit a month after your registration date.

A. Yes, you can cancel at any time.

A. We offer one-month, three-month, six-month and one-year courses.

　 Discounts are available for contracts of three months or more.

A. You may use English for communication but let's try using Japanese as much as possible in the community.

 　 Also, please note that parts of the system are displayed in Japanese only.

A. You can participate in weekly Zoom talk sessions, interact with users on the BBS, ask questions to the tutors in threads, share information about the Japanese language and Japan, and many other services are available.