FAQ

A. Trial lessons are $5 for all tutors.

　Prices for group and private lessons vary, so please check each page.

A. If you purchase a package of 5 or more lessons for private lessons, you will automatically receive a discount from 5% up to 25%.

A. You can choose to pay by Stripe (credit card - Mastercard, Discover, American Express, JCB, 中国銀聯, Visa) or PayPal.

A. All lesson bookings must be paid for in advance, regardless of whether it is a trial lesson, group, or private lesson.

A. Lessons can be booked up to 24 hours in advance for both trial and private lessons.

　Group lessons can be booked up to 72 hours in advance.

A. Cancellations and rescheduling can be made up to 12 hours before the lesson starts.

A. You can cancel or reschedule your booking from the customer panel.

A. Trial lessons are for 25 minutes and private lessons are for 50 minutes.

　The length of group lessons varies by lesson, so please check the details on the booking page.

A. You can book up to one trial lesson per tutor.

A. Lessons can be booked up to 21 days in advance and up to 5 lessons at once for private lessons.

　For group lessons, you can book as many lessons as you want, as long as there are available slots.

A. All the lessons will be conducted via Zoom.

A. The Zoom link for each lesson can be found in the email notification when the booking is confirmed.

　You can also find it in the customer panel.

A. Each ticket for trial and private lessons has an expiry date, depending on the ticket.

A. Please note that refunds and cancellations are not allowed after purchasing lesson tickets.

A. If you fail to show up within 5 minutes of the start of the lesson, it will be deemed as an absence and no refund or replacement lesson will be given.